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Customer Experience

Be Nice To Your Customers. Someday You Might Need Them.

By | Customer Experience | No Comments

A few months ago I wrote a blog article comparing the travails of banks today to the challenges faced by the late and little-mourned Blockbuster Video chain. I’ve had a chance to sleep on this piece and I’ve decided a better comparison might be around the US higher education business. Some background: At an event […]

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